The refund policy is different for the different services we provide-
1. BOOKS & VIDEO LECTURES
(a) In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels –
Call us at 8459256756.
Email us at – firstname.lastname@example.org
Upon receiving Your complaint, Gours eLearning shall verify the authenticity and the nature of the complaint and if Gours eLearning is convinced that the complaint is genuine, it will inform the relevant Provider of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Gours eLearning reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by Gours eLearning in this regard. You expressly acknowledge that the Provider selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Gours eLearning shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Gours eLearning at the earliest. The return process of the product may be restricted by Gours eLearning depending on the nature and category of the product.
In order to return any products sold through the Website, you are required to comply with the below mentioned conditions, viz –
Please notify Gours eLearning of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If you are unable to do so within 48-hours, Gours eLearning shall not be held liable for the failure to replace the order.
Products/Services should be unused.
You will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
The returned products are subject to verification and checks by Gours eLearning in order to determine the legitimacy of the complaint/ return.
NOTE- A refund will only be processed if the real provider agrees for the same.
2. TEST SERIES
Test Series is completely non-refundable and non-transferrable. You may get an extension only after paying the extension charges.
The mentoring program is completely non-refundable and non-transferable.